CCC eLearning Blog: Important Internet Explorer Information

If you use Internet Explorer to access Canvas, please read this important announcement. (This only applies to Windows users.)

Internet Explorer (IE) 9 support ending May 24, 2014

Internet Explorer 9 will no longer be a supported browser for Canvas starting on May 24, 2014.

Users who use IE9 to access Canvas after May 24 will see a warning message in an orange bar across the top of the browser when they log in telling them their browser is no longer supported. (They’ll be able to dismiss the message for the duration of their current browser session.)

As of today at CCC, this means you will see the orange bar when using the blue E, Internet Explorer. Also, Instructure will not provide technical support until you upgrade to the latest browser. It is highly recommended you use Firefox or Chrome because we have identified several issues with IE when editing your courses. Most campus computers are on IE9.

To check which version you have (at home or on campus) you can go to this Microsoft site. You can download Internet Explorer directly from Microsoft or through Windows Update.

Preventing logins using any version older than IE9 effective May 24, 2014

Starting on May 24, 2014, users who visit Canvas using any version of Internet Explorer older than IE9 (e.g. IE6, IE7, or IE8) will not be able to log in.

Instead, they’ll see a message prompting them to use a newer browser and linking to the Canvas Guides article on supported browsers (http://goo.gl/4ZvUB).

We haven’t supported versions of Internet Explorer older than IE9 for over a year now. While users could continue to use older versions of IE (with a warning message) the user experience would likely degrade over time. Recent updates to Canvas have affected the user experience in pre-9 Internet Explorer browsers to a point where we now feel it’s best to stop users from accessing Canvas with these browsers at all.

To check which version you have (at home or on campus) you can go to this Microsoft site. You can download Internet Explorer directly from Microsoft or through Windows Update.